Due to the unique nature of each stone, all sales are final. We do not accept returns. However, if you have concerns about your purchase, please reach out to our customer service team.

Yes, we take pride in the quality of our products. If your purchase is not 100% perfect, we will gladly offer an exchange.

Absolutely. Our team specializes in creating custom designs tailored to your specifications. Contact us to discuss your ideas and start the process.

Shipping times vary depending on your location and the item ordered. Typically, you can expect delivery within 5-7 business days for in-stock items. Custom orders may take longer.

Yes, we offer international shipping to many countries. Shipping rates and delivery times will be calculated at checkout based on your location.

East Continental Gems is headquartered in New York City’s Jewelry District, with a flagship showroom in Soho. Additionally, we showcase our collections at select events and exhibitions worldwide. For details on upcoming locations, please contact us or check our website for updates.

We recommend storing your gemstones in a soft pouch or box and cleaning them gently with a non-abrasive cloth. Avoid exposure to harsh chemicals and prolonged sunlight to maintain their beauty and durability.

Feel free to reach out to our customer service team via email or phone for any additional questions or assistance with your purchase.