Return Policy for East Continental Gems

Last updated December 07, 2023

Thank you for choosing East Continental Gems for your jewelry needs. We strive to provide you with high-quality products and excellent customer service. Please review our return policy below.

No Returns, Exchange Only

Due to the unique and customized nature of our products, we do not accept returns. Each piece is handcrafted to meet the highest standards and specifications, ensuring it is delivered in its best condition.

Exchanges

If you wish to exchange your purchased item, we are happy to accommodate exchanges within 14 days of the original purchase date. To be eligible for an exchange, please ensure that:

• The item is in its original condition and packaging.
• The exchange request is made within 14 days of the purchase date.
• Proof of purchase (receipt or order confirmation) is provided.

How to Initiate an Exchange

To initiate an exchange, please follow these steps:

• Contact our Customer Service team at info@eastcontinentalgems.com within 14 days of your purchase date.
• Provide your order number and details of the item you wish to exchange.
• Our Customer Service team will guide you through the exchange process and provide instructions on returning the item for exchange.

Shipping Costs

Customers are responsible for all shipping costs associated with an exchange. East Continental Gems will cover the shipping costs for the replacement item.

Refunds

Refunds are not issued for exchanged items. If the replacement item is of a higher value than the original, the customer will be responsible for the price difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@eastcontinentalgems.com with your order number and clear photos of the damaged or defective product. We will work with you to resolve the issue promptly.

Contact Information

If you have any questions or concerns about our return policy, please contact our Customer Service team:

Email: info@eastcontinentalgems.com
Phone: 212-575-0945

East Continental Gems reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the latest information.

Thank you for choosing East Continental Gems. We appreciate your understanding and cooperation.